Membership Matters. Great name. Many levels to it. We love it. But put simply, achieving results in the membership sector is why we get up in the morning. We have one simple goal; to provide dedicated, affordable support to UK membership associations of all shapes and sizes.

We have the tools for your success at our disposal, but it won’t work without a relationship-based strategy. Members want the best customer service, and so do our clients. We’re happy to oblige.

Membership Matters can collaborate with you and provide consultancy, training, research and employee recruitment services to achieve the growth you need. We know budgets can be a sticky subject, but we can make membership growth a smoother process with what you have available. Choose a great partner and get great results.

Why not see what Membership Matters can do for you.

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A selection of our Clients

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“Our membership increased by over 10%”

Applied theory to our individual situation and stripped our marketing strategy back to basics and rebuilt it. By clearly segmenting our market and matching it to a refocused offer our membership increased by over 10%. I wouldn’t hesitate to recommend Membership Matters.

Matt Mallinder, Ex. Membership Development Manager
CTC - The National Cyclists' Organisation

“They took the time to understand our organisation”

We asked Membership Matters to provide members insight, to improve recruitment and retention levels, to great effect. They took the time to understand our organisation, matching recommendations to strategic objectives. Their professionalism and expertise in the membership sector sets them apart from other agencies.

Ben Devey, Development and Membership Manager, Society for the Protection of Ancient Buildings (SPAB)

“All this and a warm sense of humour too”

Membership Matters have an excellent and wide-ranging knowledge of membership organisations and really understand how to work with them. They have brought complete focus on delivering the goals we have set and have helped us to achieve so much more than we thought we could. All this and a warm sense of humour too.

Claire Easterman, Operations Director, Resolution

“Membership Matters provided invaluable insight”

Membership Matters provided invaluable insight into understanding current and future membership needs, informing the development of services and marketing communications. Their strategic outlook, enthusiasm and excellent stakeholder management was invaluable. I wouldn’t hesitate to recommend Membership Matters.

Jennie Evans, Head of Business Strategy and Development, Quality Assurance Agency for Higher Education (QAA)

“A clear plan of how to implement all required changes to our association”

The course was very valuable and specifically tailored to the association industry. It covered all areas of the syllabus in great detail, while allowing the group to openly discuss key points in an open and friendly forum. I left the course with a clear plan of how to implement all required changes to our association.

Victoria Deprez, Sales & Marketing Executive – ITM
The Institute of Travel & Meetings

“A forensic analysis of our business”

A forensic analysis of our business and its position in the marketplace, presented, in clear and bold terms, the most effective way forward– to such good effect that our sales and margins have increased consistently since the plan was put in place – fourfold in three years.

Andrew Davis, Director, ETA - The Environmental Transport Association

“Consistently effective and value for money”

Membership Matters investigated current, past and potential members, segmenting our audiences and developing successful value propositions for each. Their assistance in translating the findings into strategic planning was invaluable, while their recommendations have directly contributed to sustained member growth. Consistently effective and value for money.

David Veal, Executive Director, Speciality Coffee Association of Europe (SCAE)

“Sales from increased traffic means the service paid for itself”

The consultancy service Membership Matters provided when creating our website was invaluable. Sales from increased traffic means the service paid for itself. I would have no hesitation in recommending Membership Matters.

Justin Cresswell, Managing Director, NCI

“Targeted strategies to maximise your membership”

For anyone working in membership organisations, the Membership Matters courses provide targeted strategies to maximise your membership

Mikael Angesjo, Membership Coordinator
Swedish Chamber of Commerce for the UK

“It was worth coming all the way from Barcelona”

An excellent course which delivers what it promises – genuine insights and practical solutions. It was worth coming all the way from Barcelona for.

Magda Navas, Membership Development Executive, International Council of Shopping Centres

Upcoming Seminars

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