The following policy statement explains how Membership Matters protects the privacy of information transmitted over the Internet from its website visitors. Membership Matters takes the privacy of its website visitors and course attendees seriously and is committed to safeguarding user information in full compliance with law, as described in this privacy policy, which explains among other things: The personal information that Membership Matters collects from users of Membership Matters and the protections employed by Membership Matters in safeguarding such personal information.

Non-personal data

Membership Matters collects some generic information automatically, solely to help Membership Matters determine the success and usefulness of its website. This generic information, which does not reveal the identity of the visitor, includes: the country of origin, time spent on the website, most and least popular pages, browser and operating system and the originating website of the visitor. This inform

Personal data

Membership Matters only obtains specific data about its website visitors when such data is supplied voluntarily, e.g. when website visitors send contact enquiries or places a booking. Membership Matters then uses the data for the purpose of fulfilling the visitors’ requests. Membership Matters only collect personal data that are adequate, relevant and not excessive given the purposes for which they are collected.


Membership Matters’s website employs “cookies”. Cookies are small segments of text that are transmitted to a visitor’s web browser and which store information on the visitor’s hard drive. This information is later transmitted back to the server that originally sent it to the visitor upon a later visit to that site. Cookies allow servers to recall previous transactions to avoid repetition in data gathering. A visitor can configure its equipment hardware, usually with its browser to make notification when they receive a cookie. The visitor can refuse it. However, should the visitor refuse the cookie, this may cause certain feature within the site not to work properly. Membership Matters’ cookies reflect identifying information about each visitor and retain certain non-identifying information about the user’s use of the website.

Cookies cannot be used to obtain other information from your hard disk.

Data protection

Membership Matters will not sell or reveal information obtained about its visitors to anyone outside of Membership Matters unless: authorized by the visitor, it is legally required, or such disclosure is required to protect the safety of employees, visitors, customers, or property. Membership Matters does not send junk (spam) email, although in some instances, when Membership Matters wishes to contact customers via email, respond to messages, or transmit information requested by a visitor, Membership Matters will use email.

Revision of privacy policy

Membership Matters reserves the right to change this privacy policy at any time without notice and with immediate, retroactive effect on all User information previously collected. Each visitor agrees to review the website regularly for changes in the privacy policy, and agrees to consent in advance to such changes.

Membership Matters wants its visitors and customers to feel that their privacy will be protected when the visitor submits an enquiry online.

Contact Information

Enquiries about this privacy policy, or comments or communications regarding it, including requests for deletion or correction of user information, may be directed by email.

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An excellent course which delivers what it promises – genuine insights and practical solutions. It was worth coming all the way from Barcelona for.

Magda Navas, Membership Development Executive, International Council of Shopping Centres

"By clearly segmenting our market and matching it to a refocused offer our membership increased by over 10%. I wouldn’t hesitate to recommend Membership Matters"

Matt Mallinder, Ex. Membership Development Manager
CTC - The National Cyclists' Organisation

The consultancy service Membership Matters provided when creating our website was invaluable. Sales from increased traffic means the service paid for itself. I would have no hesitation in recommending Membership Matters.

Justin Cresswell, Managing Director, NCI
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