Terms &


If you choose “invoice” as a payment method, an electronic invoice will be issued to you once a public course booking is placed. Payment of this invoice is due within the terms highlighted on the invoice. Membership Matters reserves the right not to confirm a booking unless payment is made prior to the training course date. Payment can be made by cheque or BACS (details to appear on the invoice). Payment can also be made by credit or debit card online.


Membership Matters reserves the right to cancel or reschedule any of its public training courses. Under these circumstances you will be offered a place on the next available course or receive a full refund paid either by cheque or BACS. Membership Matters cannot be held responsible for any extra costs incurred as a result of a cancelled training course.


Membership Matters will not refund course fees in the event of attendee cancellation or non-attendance. You may change the delegate name at any time.

Special offers

Special offers on courses are periodically available and published on each course page. These periodic special offers are not available to delegates who booked or paid for the public course prior to the special offer becoming available.

Multiple delegates

If you book more than one delegate on the same course, a third place will be offered, free of charge, on that or any other available course.

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I not only have the framework for my new membership retention and recruitment strategies, but I also have clear actionable steps to make it a reality.

Helen Parker, Head of Community
EHA (European Hematology Association)

I enjoyed the interactive and collaborative nature of the training, and the chance to discuss shared challenges with likeminded peers and learn from their successes.

Lucy Brewer, Membership Recruitment and Engagement Manager

The trainer was very knowledgable sessions were engaging and enlightening. There was plenty of opportunity for questions and valuable discussion, and I came away with lots of food for thought.

Jane Sankarayya, Corporate Communications Manager
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