Terms &
Conditions

Payment

If you choose “invoice” as a payment method, an electronic invoice will be issued to you once a public course booking is placed. Payment of this invoice is due within the terms highlighted on the invoice. Membership Matters reserves the right not to confirm a booking unless payment is made prior to the training course date. Payment can be made by cheque or BACS (details to appear on the invoice). Payment can also be made by credit or debit card online.

Reimbursement

Membership Matters reserves the right to cancel or reschedule any of its public training courses. Under these circumstances you will be offered a place on the next available course or receive a full refund paid either by cheque or BACS. Membership Matters cannot be held responsible for any extra costs incurred as a result of a cancelled training course.

Cancellation

Membership Matters will not refund course fees in the event of attendee cancellation or non-attendance. You may change the delegate name at any time.

Special offers

Special offers on courses are periodically available and published on each course page. These periodic special offers are not available to delegates who booked or paid for the public course prior to the special offer becoming available.

Multiple delegates

If you book more than one delegate on the same course, a third place will be offered, free of charge, on that or any other available course.