Terms & Conditions


If you choose “invoice” as a payment method, an electronic invoice will be issued to you once a public course booking is placed. Payment of this invoice is due within the terms highlighted on the invoice. Membership Matters reserves the right not to confirm a booking unless payment is made prior to the training course date. Payment can be made by cheque or BACS (details to appear on the invoice). Payment can also be made by credit or debit card online.


Membership Matters reserves the right to cancel or reschedule any of its public training courses. Under these circumstances you will be offered a place on the next available course or receive a full refund paid either by cheque or BACS. Membership Matters cannot be held responsible for any extra costs incurred as a result of a cancelled training course.


Membership Matters will not refund course fees in the event of attendee cancelation or non-attendance. If you cancel or fail to attend a booked course you will be offered a place on the next available course free of charge.

Special Offers

Special offers on courses are periodically available and published on each course page. These periodic special offers are not available to delegates who booked or paid for the public course prior to the special offer becoming available.

Multiple Delegates

If you book more than one delegate on the same course, a third place will be offered, free of charge, on that or any other available course.

Membership Matters Training & Consulting Ltd is registered in England and Wales, No. 07404188. Reg. office: Wey Court West, Union Road, Farnham, Surrey, GU9 7PT