The Sector's Leading
Research Consultancy

At Membership Matters, we exclusively work with membership organisations, allowing us to develop sector-specific methodologies and design effective solutions that reflect the distinct complexities and challenges faced by associations today.

Our unique position as a combined research consultancy offers a host of advantages, forming the strategic pillars that make us the membership sector’s leading research consultancy.

  1. Effective stakeholder management: Our design thinking methodology and consultancy approach is centred around our clients, with effective stakeholder mapping, alignment and the development of engagement plans, ensuring collaboration, input and buy-in throughout.
  2. Expertise integration: We have multidisciplinary teams with experts from various fields such as research methodologies, data analysis, strategy development, digital, and implementation. This integration of diverse expertise enhances the quality and effectiveness of our processes and services.
  3. Reaching the hard to reach: While reaching respondents, particularly the hard-to-reach, can be challenging, Membership Matters boasts a compelling track record of breaking research engagement rates with our clients.
  4. Seamless transition: By offering both research and consultancy services under one roof, we enable a seamless transition from the research phase to implementation, translating findings into actionable strategies and solutions.
  5. Practical recommendations: In addition to research findings, we provide practical recommendations and insights that take into account your organisation’s resources and capability, with bespoke solutions that go beyond the traditional role of a research agency.

Membership Matters understands membership better than most, and it shows. Our clients range from the small-but-mighty to some of the bigger and best-known membership associations in the UK and beyond, including:

  • The Royal Institute of British Architects (RIBA)
  • National Trust
  • European Hematology Association (EHA)
  • The Royal Society for the Encouragement of Arts (RSA)
  • The Chartered Financial Analysts’ Association (CFA)
  • The Institute of the Motor Industry (IMI)
  • Quality Assurance Association (QAA)
  • Institute and Faculty of Actuaries (IFOA)
  • The Royal British Legion (RBL)
  • The Electrical Contractors Association (ECA)
  • The Education and Training Foundation (ETF)
  • The Society for Education & Training (SET)

Why not see what Membership Matters can do for you?

For more information please call us on 0345 955 5155, drop us an email or use our handy contact form.

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Complete focus on delivering the goals we have set and have helped us to achieve so much more than we thought we could. All this and a warm sense of humour too.

Claire Easterman, Operations Director

Thanks to Membership Matters' thorough research and modelling, we introduced a simplified membership structure and increased fees, leading to a record renewal rate.

Oliver Leeds, Head of Membership

They have enabled us to better understand the needs and behaviours of current and potential members, helping us grow membership and shape the proposition.

Sarah Whiteside-Jones, Head of Membership
IMI (The Institute of the Motor Industry)
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