Consultancy Services

At Membership Matters, we work differently. We don’t believe in ‘one size fits all’ and we’re not an agency that disappears into a bubble for the duration of a project. Instead, we build effective relationships with our clients and work iteratively throughout the entire project.

We are an agile business, delivering projects in a similar manner. Each consultant on our team brings senior-level experience in membership, providing the foundation and expertise to transform insights into actionable strategies.

We recognise the amazing work that goes on in the membership sector. It fills us with pride when we know we’re making a deep impact that spreads into your industry & association.

See what the membership sector’s leading research consultancy can do for you:

  • Business / membership strategy development
  • Interim and project management
  • Financial forecasts and modelling
  • Digital transformation and CRM support
  • Operational process analysis, mapping, and refinement
  • Member journey mapping
  • Member experience optimisation
  • Value proposition development
  • Board and away-day support

Membership Matters understands membership better than most, and it shows. Our clients include some of the biggest brands and best-known membership associations in the UK and beyond, including:

  • The Royal Institute of British Architects (RIBA)
  • National Trust
  • European Hematology Association (EHA)
  • The Royal Society for the encouragement of Arts (RSA)
  • The Chartered Financial Analysts’ Association (CFA)
  • The Institute of the Motor Industry (IMI)
  • Quality Assurance Association (QAA)
  • Institute and Faculty of Actuaries (IFOA)
  • The Royal British Legion (RBL)
  • The Electrical Contractors Association (ECA)

Why not see what Membership Matters can do for you?

For more information and special offers on membership consultancy please call us on 0345 955 5155, drop us an email or use our handy contact form.

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Complete focus on delivering the goals we have set and have helped us to achieve so much more than we thought we could. All this and a warm sense of humour too.

Claire Easterman, Operations Director

Thanks to Membership Matters' thorough research and modelling, we introduced a simplified membership structure and increased fees, leading to a record renewal rate.

Oliver Leeds, Head of Membership

They have enabled us to better understand the needs and behaviours of current and potential members, helping us grow membership and shape the proposition.

Sarah Whiteside-Jones, Head of Membership
IMI (The Institute of the Motor Industry)
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