How do we work with you? It’s simple. It starts with a conversation. We don’t do ‘one size fits all’. We listen, and plan accordingly to match your needs with the services we provide. Membership Matters can guide you through the strategic planning process with patience and knowledge.

Consultancy and strategic support often starts with deep data digging. You may have insights under your nose that just need unearthing. From there, we can plan, test, review, develop and improve until we’re at the glowing testimonial stage.

For us, we recognise the amazing work that goes on in the membership sector. It fills us with pride when we know we’re making a deep impact that spreads into your industry & society at large by working with membership associations of various sizes, to do good.

See what Membership Matters can do for you:

  • Growth Strategy Development
  • Operational Planning and Review
  • Proposition Creation and Testing
  • Member Recruitment and Retention Improvement
  • Engagement, Segmentation and Member Value Proposition Development
  • Marketing and Communications Campaign Support
  • Member and Market Insight
  • Advisory and Interim Management
  • Board and Away-day Support
  • Membership Training
  • Member Research
  • Employee Recruitment

We also work with clients to design and develop fully customised learning and development programmes.

For more information and special offers on membership consultancy
please call us on 08459 555 155 or drop us an email.


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Applied theory to our individual situation and stripped our marketing strategy back to basics and rebuilt it. By clearly segmenting our market and matching it to a refocused offer our membership increased by over 10%. I wouldn’t hesitate to recommend Membership Matters.

Matt Mallinder, Ex. Membership Development Manager
CTC - The National Cyclists' Organisation

Membership Matters have an excellent and wide-ranging knowledge of membership organisations and really understand how to work with them. They have brought complete focus on delivering the goals we have set and have helped us to achieve so much more than we thought we could. All this and a warm sense of humour too.

Claire Easterman, Operations Director, Resolution

A forensic analysis of our business and its position in the marketplace, presented, in clear and bold terms, the most effective way forward– to such good effect that our sales and margins have increased consistently since the plan was put in place – fourfold in three years.

Andrew Davis, Director, ETA - The Environmental Transport Association
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Upcoming Seminars

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