How do we work with you? It’s simple. It starts with a conversation. We don’t do ‘one size fits all’. We listen, and plan accordingly to match your needs with the services we provide. Membership Matters can guide you through the strategic planning process with patience and knowledge.
Consultancy and strategic support often starts with deep data digging. You may have insights under your nose that just need unearthing. From there, we can plan, test, review, develop and improve until we’re at the glowing testimonial stage.
For us, we recognise the amazing work that goes on in the membership sector. It fills us with pride when we know we’re making a deep impact that spreads into your industry & society at large by working with membership associations of various sizes, to do good.
See what Membership Matters can do for you:
- Growth strategy development
- Marketing strategy & insight
- Persona development
- Member research & market insight
- Process mapping
- Operational process refinement
- Member journey mapping
- Member recruitment, retention & engagement
- Value proposition development
- Pre and post CRM implimentation support
- Board and away-day support
We also work with clients to design and develop fully customised learning and development programmes.
"By clearly segmenting our market and matching it to a refocused offer our membership increased by over 10%. I wouldn’t hesitate to recommend Membership Matters"
Matt Mallinder, Ex. Membership Development Manager
CTC - The National Cyclists' Organisation
Complete focus on delivering the goals we have set and have helped us to achieve so much more than we thought we could. All this and a warm sense of humour too.
Claire Easterman, Operations Director, Resolution
A forensic analysis of our business and its position in the marketplace, presented, in clear and bold terms, the most effective way forward– to such good effect that our sales and margins have increased consistently since the plan was put in place – fourfold in three years.
Andrew Davis, Director, ETA - The Environmental Transport Association
Bringing together NGBs from across the UK to share best-practice membership recruitment & retention from a marketing, membership and operational process perspective23, 24, 25 May 2022 10:00-16:00
Virtual and London
The Membership Recruitment & Retention Masterclass, is a comprehensive two day course, covering the entire...22 - 23 Nov 2022 10.00 - 15.30
Let Membership Matters show you how to successfully identify, target and recruit in these tough times...22 Nov 2022 10.00 - 15.30